Société Normalab France SAS, ZA Caux multipôles 1, 76190 VALLIQUERVILLE, France
- GENERAL CLAUSE
These general terms and conditions of sale apply to all legal acts of Normalab France S.A.S., unless otherwise expressly agreed in writing by us.
- PRIVACY
Studies, plans, drawings or other documents provided or sent by Normalab France S.A.S. may not be distributed to third parties for any reason whatsoever by the purchaser.
- CONTRACT FORMATION
The contract is deemed to have been concluded upon written confirmation by Normalab France S.A.S. Any subsequent additions to the contract must be made in writing.
- DELIVERIES – TRANSPORT
Unless clearly indicated otherwise, delivery is made by the carrier chosen by Normalab France S.A.S. Partial shipments at the customer’s request will be invoiced.
The goods must be unpacked in the presence of the carrier, and any damage or shortages must be noted as a reserve on the delivery note, and confirmed by registered letter to the carrier within 72 hours of delivery, as well as written notification to Normalab France. However, Normalab insures its shipments on behalf of its customers against the usual transport risks.
Delivery times are quoted ex works and run from the date of order confirmation.
Delivery times are quoted ex works and run from the date of order confirmation. However, in the event of late delivery, Normalab will do its utmost to inform the customer and will not charge any late delivery penalty, unless otherwise agreed in the order and accepted by Normalab.
- PROPERTY RESERVES
Normalab France S.A.S. retains ownership of the goods sold until full payment has been received. Failure to pay may result in the goods being reclaimed.
In the absence of special delivery conditions, the right of use and any risk of loss or deterioration pass to the purchaser on delivery ex works.
- PRICES – TERMS OF PAYMENT – PENALTIES
Prices do not include VAT. If the delivery contract provides for transport of the goods, the costs will be invoiced separately.
For contracts in mainland France for less than €150 excluding VAT, a €50 handling fee will be added. The minimum amount for a DOM-TOM or export contract is 250€.
Unless otherwise agreed, invoices are payable within 30 days of the invoice date.
The opening of a customer account is subject to the production of SIRET and intra-community VAT numbers. The first order is payable in cash.
In the event of non-payment by the due date, and in application of Law 2008-776 of August 4, 2008, the purchaser will automatically be liable for a penalty for late payment calculated by applying an interest rate equal to 3 times the legal interest rate to the total amount still due.
- GUARANTEE
The warranty period is 12 months from the date of delivery. The warranty period for all products in the Normalab range is extended to 2 years if you return the warranty activation form and non-conformity report after installation.
The warranty period for all products in the Normalab range is extended to 2 years if you return the warranty activation form and non-conformity report after installation.
Goods sold (with the exception of glassware and consumables) are guaranteed against any malfunction resulting from a defect in material, manufacture or design. The warranty does not apply to:
- If the defective material or design originates from the purchaser
- If the malfunction is the result of an unauthorized intervention on the property
- If the faulty operation is due to normal wear and tear or negligence or lack of maintenance on the part of the purchaser.
- If the malfunction is the result of force majeure.
No return of goods will be accepted without prior agreement from the seller. Any return of material by the purchaser must be subject to a return authorization.
The warranty is understood to be “returned to our workshops”. Under this warranty, the seller will replace, free of charge, any parts found to be defective by its technical services. This warranty also covers labor costs and shipment of the product to the purchaser. In the event of a request for on-site intervention under warranty, travel costs are not included and will be invoiced.
When a device is repaired after the initial warranty period, the replaced parts, excluding consumables, are guaranteed for 3 months, including labor. This warranty does not extend to any other failure of the device, and concerns only the parts replaced.
Finally, Normalab undertakes to supply the spare parts needed to repair products for a period of 5 years after the sale of the equipment.
- SETTLEMENT OF DISPUTES
In the absence of an amicable agreement, any dispute relating to the present terms and conditions of sale shall fall within the exclusive jurisdiction of the Commercial Court of Rouen.